The Principles of Communication
Duration
1 day
Target Audience
Anyone who feels that this talent which can be improved in through practical understanding of the fundamentals of communication.
Key Objectives
- Identify and overcome the barriers to effective communication
- Recognise the different types of influencing and their uses
- Explain the impact of positive influencing on those you work with
- Use a range of skills and behaviours to communicate positively and clearly
Outline
- What is effective communication?
- How do we communicate?
- The barriers to effective communication
- Influencing vs. manipulation
- Your own influencing strategies – the upside and downside and what to use when
- Demonstrating positivity
- Active listening and questioning skills to build rapport
- The impact of body of language

